Terms & Conditions

Please read these Terms & Conditions carefully before ordering any products from our site. These Terms tell you who we are, how we will provide products to you, how you and we may end the contract, and other important information.

By visiting our site and/or purchasing something from us, you engage and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. If you do not agree to these Terms & Conditions you must not order any product through our site.

 

CLAUSE 1 | TERMS OF SALE

Www.Shopbelong.com is a website operated by BELONG LLC (“we”, “our”, “us”). We are registered in EGYPT.

You can place orders for products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the products in that order if we accept your order.

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

All orders are subject to acceptance by us. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us unless order was rejected within 48 hours from confirmation via email or phone call. The contract between you and us will only be made when we send you this email. We will charge your chosen payment method after we accept your order.

Before ordering from us, it is your responsibility to check and determine your full ability to receive the products ordered. This includes ensuring that the products ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.

You must keep the contact details we hold for you up-to-date so that we can contact you if necessary about your order or the delivery of the products.

All orders for products are subject to the availability of those products and the materials for making the products. We will inform you as soon as possible after receiving your order if, for any reason, the products you have ordered are not available or are subject to any delay.

If we are unable to supply you with a product, for example, because the manufacturer is out of stock or because of an error in the price, we will inform you of this by email and we will not process your order. If you have already paid for the product, we will refund you the full amount as soon as possible.

Ownership of the products will pass to you on delivery, provided that we have received full payment of all sums due in respect of the Products, including delivery charges.

The products will be your responsibility from the time that you (or a third party other than the carrier and indicated by you) take physical possession of the products.

We may modify or update these Terms & Conditions from time to time for reasons including: (a) changes in how our business operates; (b) changes in the legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you. However, any order of Products by you will be governed by the terms and conditions available on our site at the time you place the order.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the product/service without express written permission by us.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

In the event that a customer cancels multiple orders and/or returns or refunds items without adhering to the established matching or return and exchange policy, we reserve the right to cancel or reject any new orders placed by said customer. If any new orders are accepted despite prior violations, we retain the entitlement to amend the general terms and conditions, ensuring the safeguarding of our welfare.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

 In case of exceptions or un-conclusive of several order cancelations, return  

CLAUSE 2 | PRICES OF PRODUCTS

The price of any product will be as quoted on our site, except in cases of obvious error.

The price of any product may change from time to time, but changes will not affect any order we have accepted.

The price of a Products don't include VAT but excludes any delivery costs, which where applicable will be added to the price of the Products and set out as part of the total amount due during the order process.

Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If the product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of the rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.

CLAUSE 3 | VOUCHERS AND DISCOUNT CODES

The value of any voucher you use will be deducted from the total cost of your order. The voucher can only be redeemed once and you will not be able to use any unused balance on a future order. There is no minimum spend required and the voucher can be redeemed against any purchase excluding delivery charges.

Vouchers and/or discount codes must not be posted on consumer forums and we may invalidate vouchers or discount codes posted in such a way.

Only one discount code can be applied to any one order, this includes any promotional codes or offers

If a discount code requires a minimum spend and you return some of the Products within your order such that your order falls below the minimum spend, the discount will no longer apply to the remainder of your order.

If you have any difficulty redeeming your voucher or discount code or have any questions then please contact us for further assistance.

CLAUSE 4 | IMAGES AND SIZING OF PRODUCTS

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer will display the colors accurately or reflect the color of the products. The products that are delivered to you may vary slightly from those images.

Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only. Items are liable to 5% increase/decrease in dimensions offered.

CLAUSE 5 | PAYMENT

By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

We are not responsible for any processing or administrative charges that may be levied by your bank or card issuer as a result of payments made to us. It is your responsibility to contact your bank or card issuer to check any conditions of payment.

CLAUSE 6 | DELIVERY

Please note that we only deliver to addresses in the Egypt (Cairo, Giza, North coast, Ein Sokhna, Hurghada)

Your estimated dispatch date will be as set out in a dispatch confirmation sent by email. Although we will make every reasonable effort to ensure your products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the product or our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.

Your delivery will be completed when we deliver the products to the address you gave us. If no one is available at your address to take delivery, we will leave you a note with information about how to rearrange delivery. If you have not accepted delivery after two attempts by us, we may treat the contract as having been cancelled by you.

CLAUSE 7 | OUR LIABILITY

We are under a legal duty to supply products that are in conformity with our contract with you.

Our products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity unless the order was made through our projects (Business to Business) team.

If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.

The maximum loss or damage we will be responsible for is limited to the price you have paid us for the product to which the loss or damage you suffer relates.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism or acts of local or central Government or of any other competent authorities provided that: (a) we will take reasonable steps to prevent or minimize the failure or delay; (b) in the event of failure to perform, we will refund you all amounts paid under the affected contract; and (c) in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.

Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

CLAUSE 8 | DISPUTES

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of EGY.

CLAUSE 9 | YOUR ACCOUNT AND PASSWORD

If you set up an account on our site, you must treat your login details as confidential. You must not disclose them to any third party.

We have the right to disable any account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms & Conditions.

If you know or suspect that anyone other than you knows your login details, you must promptly notify us.

CLAUSE 10 | IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

CLAUSE 12 | WEBSITE POLICY

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of EGY.

Egypt is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

CLAUSE 13 | PRIVACY POLICY

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. 

The Website Policies may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. 

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

We only share personal information with other companies or individuals in the following limited circumstances: We have your consent Sharing the information with our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures. We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms & Conditions, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to rights, property or safety, of our users, us or the public as required or permitted by law. We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users by demographic. Such information does not identify you individually. As permitted and described in the respective terms of service of each of our services and in the Linkedware Customer Master Agreement Information Security.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

CLAUSE 14 | Copyright and Trademark Policy

BELONG does not profit directly from content uploaded. It is our policy, in appropriate circumstances and our discretion, to disable and/or terminate accounts of users who repeatedly infringe or are charged repeatedly with infringing the copyrights or other intellectual property rights of others. If you believe in good faith that materials hosted by BELONG infringe your copyright or trademark rights, you may send us a notice requesting that the material be removed, or access to it blocked. The notice must include the following information: a) physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed, b) Identification of the copyrighted work or trademark claimed to have been infringed (or if multiple copyrighted works or trademarks located on the BELONG platform are covered by a single notification, a representative list of such works), c) Identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow BELONG to locate the material on the BELONG platform, d) Information reasonably sufficient to permit BELONG to contact the complaining party, such as the name, address, telephone number, and email address of the complaining party, e) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright or trademark owner, its agent, or the law, f) A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please be advised that BELONG will not respond to complaints that do not meet these requirements. If BELONG remove those materials pursuant to a court order declaring the content or use of the materials unlawful.

CLAUSE 15 | PROHIBITED USES

you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

CLAUSE 16 | INDEMNIFICATION

You agree to indemnify, defend and hold harmless BELONG and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

CLAUSE 17 | OTHER TERMS

In addition to the above terms and conditions, the below policies apply as follows;

• Guarantees & Warranties
• Exchange & Return Policy
• Shipping & Order Conditions

CLAUSE 18 | TERMINATION

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Property advisors in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at Hello@shopbelong.com