Imperial Velvet Pouf

► All our products are custom-made products and cannot be cancelled either before or after delivery for a refund nor an exchange.

► If your order exceeds 2,000 EGP, we shall contact you via a WhatApp to confirm your order and 75% advanced payment, the remaining amount shall be cash upon delivery.

►  If advanced payment was not made within 5 business days from the order date, order shall be automatically canceled.

►  During discounts periods, if the finishes selection and advanced payment was not done before the ending of the discount period the order shall be automatically canceled and the order can't be done again with the discounted prices.

► Product price don't include VAT.

► Shipping fees will be calculated at checkout.

► All our products are custom-made products and cannot be cancelled either before or after delivery for a refund nor an exchange.

► Product images with fabric/veneer/lacquered implementation don't reflect the actual texture and color 100% and should be considered as a reference visual only.

► Although we have made every effort to be as accurate as possible, the measurements indicated including dimensions and capacities shown on our site are liable to 2%-5% increase/decrease in dimensions offered.

►  The digital images we display have the most accurate look and feel, proportions, and colors possible for the products in real life. However, due to differences between renders and real live pictures as well as computer devices screens, we cannot be responsible for variations and colors and resolution between the actual product and the online digital images.

► Natural Shades might have irregularities in the natural form of the wood and it would be visible and we wont be able to conceal it in anyway.

► Shipping fees will be calculated at checkout.

► Product price don't include VAT.

► Delivery for Most Products between 16-30 working days (excluding Friday's, Saturday's and official vacations).

► Delivery for Dining Room items between 30-45 working days (excluding Friday's, Saturday's and official vacations).

► Delivery for Wardrobes/Dressing Room between 45-60 working days.

► If the order contains products with different delivery durations, items shall be delivered all together on the latest delivery date, or else upon request shall be delivered separately with additional delivery fees.

► Shipping fees will be calculated at checkout.

► Please make sure the item will fit into the room and also make sure doorways and hallways on the way are clear and wide enough for it to pass.

►  Furniture handling is till the 4th floor with a wide staircase in order to guarantee product quality any additional floors there will an additional fees applied, maximum handling is till the 7th floor otherwise the customer is required to provide a lift at his own cost and under his supervision.

►  Please inform us of any access issues both outside and inside your home that may hinder delivery, for example, small narrow reads, small doorways and corridors.

►  Shipping fees will be calculated at checkout and if any of the above conditions apply extra charge shall be applied and the customer will be notified before proceeding with his shipment.

For Upholstered Products

► We strongly advise against sleeping overnight on any upholstered seating to prevent compromising the longevity of the cushioning material.

► Vacuum regularly to remove dust from the fabric with an upholstery attachment.

► Rotate cushions regularly.

► To prevent fading, avoid exposing upholstered pieces to direct sunlight or heat at least 50cm from source.

► When cleaning a spill or stain, avoid using water, water-free cleaning solvents are recommended for these situations.

► Pour the cleaner onto a clean cloth and test its effect on a hidden area of the sofa before cleaning the stain with the cloth.

► Attend to stains as soon as possible. Blot spills with a clean, dry, white cloth. Work from the outer edge to the center of the spot.

► Do not leave items that may transfer color on top of fabric cushions.

► Avoid outdoor use and exposure to water or prolonged moisture.

► Keep sharp objects away from your sofa. A little tear on the fabric cover may be hard to repair.

► If you have removable back cushions (or put extra cushions on your sofa), do reverse them periodically and fluff them up while arranging so that the cushion stays even.

► Please avoid dragging the bed to reposition it, as this can weaken the joints over an extended period of time.

For Wooden Products

► Dust your wooden surface regularly with a soft dry cloth.

► Any spillage should be wiped clean with a soft, dry cloth, avoiding any harsh household cleaners or chemicals that may damage the finish.

► Protect your tabletop from liquids, heat, direct sunlight, and abrasives.

► Always use coasters or mats while keeping hot, cold or wet materials on the surface else this can affect the polish and to minimize scratches

► To prevent fading, avoid exposing wooden pieces to direct sunlight or heat at least 50cm from source.

For Marble Products

► The marble is a natural material that gets affected easily with sun, liquid spillages, scratches and bumps.

► Dust the surface regularly with a soft dry cloth.

► Any spillage should be wiped clean with a soft, dry cloth, avoiding any harsh household cleaners or chemicals that may damage the finish.

► Protect your tabletop from hot or cold liquids, heat, direct sunlight, and abrasives.

► Always use coasters or mats while keeping hot, cold or wet materials on the surface else this can affect the polish and to minimize scratches

► To prevent fading, avoid exposing the marble to direct sunlight or heat at least 50cm from source.