Guarantees & Warranties

We are certain about our product’s quality, durability and sturdiness, most of our products are covered by guarantees & warranties.

Warranty is applied on belong's products only and any items provided by other vendors will be subject to the warranty terms and conditions as per the respective vendor policy.

All our items are covered by 3 Year Warranty including Sofas, L-Shapes, Armchairs, Poufs, T.V Units, Consoles, Coffee Tables, Bookcase, and, shelving, Recliners, Beds, Night Tables, Dresser, Benches, Wardrobes, Dining Tables, Dining Chairs, Sideboards, and Kids Furniture.

Guarantee starts from the first day of purchase and applies to domestic use only, when making a claim you will need the original purchase receipt as proof of purchase.

Our legal liability is limited to repair or replacement if required and approved by our customer service. 

Our Guarantee cover defects in material and workmanship on the below components;

• Wooden frames.
• Wooden bases.
• Wooden legs.
• Inner frames and structures.
• Outer frames and structures.
• Hinged doors and hinges.
• Sliding doors and sliding door mechanism.

Our Guarantee don’t cover the below;

• This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.
• This guarantee does not cover fabric covers and leather covers.
• This guarantee does not cover natural wear, use deterioration and tear, cuts or scratches, or damage caused by impacts or accidents.
• All seat cushion cores have a natural tendency to become softer during a normal usage cycle, and will conform to the degree of use, a Limited Warranty applies after approval by our customer service.
• This guarantee does not apply if the product has been placed outdoors or in a humid environment.
• This guarantee does not cover Knobs and handles.
• This guarantee does not cover consequential or incidental damages.

We do not offer services for furniture after purchase which includes services such as changing fabrics, reupholstering, replacing foam or fiber fillings, or changing the paint color, size and/or any alteration. Our commitment is to ensure the quality of products, but any modifications or alterations after purchase are not covered under our service offerings. We recommend consulting a professional service provider if you require any of the mentioned services.